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Active · local · 23 yrs registered

Tersons

Registered as CILEC LIMITED · Based in Dover · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
4.1★
72 Google reviews
2003
Established
At a glance
Tersons is a local block & property management company based in Dover, trading 23 years (est. 2003). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.1★ on Google (72 reviews). They state coverage of East Kent: Dover, Deal, Canterbury, Folkestone, Ashford and surrounding areas. Services include 24-hour emergency cover.
In their words
Estate agents offering residential and commercial property sales and lettings services across East Kent including Dover, Deal, and surrounding areas.
Google Business Profile
4.1★ (72)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

East Kent: Dover, Deal, Canterbury, Folkestone, Ashford and surrounding areas
As stated on their website
Also found in searches for
South East21
AshfordCanterburyChathamDartfordDoverFavershamFolkestoneGillinghamGravesendMaidstoneMargateRamsgateRochesterRoyal Tunbridge WellsSevenoaksSittingbourneSnodlandTonbridgeTunbridge WellsWhitstableWrotham Heath
East of England1
West Malling

Services

Block ManagementLettings

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option A

Service terms

24 hours
Emergency response
24 hours
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Tersons

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Tersons do?

Tersons is a local block and property management company based in Dover, offering block management, lettings Additional services include 24-hour emergency cover.

Is Tersons accredited?

Yes. Tersons is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Tersons operate?

Tersons states on their website that they cover East Kent: Dover, Deal, Canterbury, Folkestone, Ashford and surrounding areas.

Does Tersons provide 24-hour emergency cover?

Yes. Tersons states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Tersons?

Submit a formal written complaint to Tersons using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.