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Sorrell

Based in Southend-on-Sea · Ratings and company data last checked June 2026
✓ TPO registered Local Building insurance
3.4★
18 Google reviews
At a glance
Sorrell is a local block & property management company based in Southend-on-Sea. It is registered with The Property Ombudsman under its regulated RLM category. It averages 3.4★ on Google (18 reviews). They state coverage of Essex, East Anglia and Southern England. Services include building insurance management.
In their words
Property management, sales, and lettings firm serving Essex, East Anglia and Southern England. Manages residential and commercial portfolios including leasehold service charges.
Google
3.4★ (18)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block ManagementLettingsSalesCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option A

Before you appoint Sorrell

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Sorrell do?

Sorrell is a local block and property management company based in Southend-on-Sea, offering block management, lettings, sales, commercial Additional services include buildings insurance management.

Is Sorrell accredited?

Yes. Sorrell is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Sorrell operate?

Sorrell states on their website that they cover Essex, East Anglia and Southern England.

Does Sorrell arrange buildings insurance?

Yes. Sorrell offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Sorrell?

Submit a formal written complaint to Sorrell using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.