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Smith Woolley (Folkestone)

Based in Folkestone · Ratings and company data last checked June 2026
✓ TPI member ✓ RICS regulated Right to Manage Smaller blocks Regional 24hr emergency
3.5★
32 Google reviews
At a glance
Smith Woolley (Folkestone) is a regional block & property management company based in Folkestone. It is a member of The Property Institute. It averages 3.5★ on Google (32 reviews). They state coverage of Folkestone, Hythe, Ashford and East Kent. Services include 24-hour emergency cover. It accepts Right to Manage companies and smaller blocks.
In their words
Chartered surveyors and estate agents in Folkestone, Hythe, Ashford and East Kent, offering residential and commercial property sales, lettings, and professional services.
Areas of work
Block management, Estate agency, Lease renewal, Leasehold enfranchisement, Rent review, Service charges
Google Business Profile
3.5★ (32)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.
✓
RICS Regulated
Regulated by the Royal Institution of Chartered Surveyors.

Geographic coverage

Folkestone, Hythe, Ashford and East Kent
As stated on their website
Also found in searches for
South East21
AshfordCanterburyChathamDartfordDoverFavershamFolkestoneGillinghamGravesendMaidstoneMargateRamsgateRochesterRoyal Tunbridge WellsSevenoaksSittingbourneSnodlandTonbridgeTunbridge WellsWhitstableWrotham Heath
East of England1
West Malling

Services

LettingsSalesCommercial

Before you appoint Smith Woolley (Folkestone)

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Smith Woolley (Folkestone) do?

Smith Woolley (Folkestone) is a regional block and property management company based in Folkestone, offering lettings, sales, commercial Additional services include 24-hour emergency cover.

Is Smith Woolley (Folkestone) accredited?

Yes. Smith Woolley (Folkestone) is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Smith Woolley (Folkestone) operate?

Smith Woolley (Folkestone) states on their website that they cover Folkestone, Hythe, Ashford and East Kent.

Does Smith Woolley (Folkestone) provide 24-hour emergency cover?

Yes. Smith Woolley (Folkestone) states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Smith Woolley (Folkestone) work with Right to Manage companies?

Yes. Smith Woolley (Folkestone) is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Smith Woolley (Folkestone) manage smaller blocks of flats?

Yes. Smith Woolley (Folkestone) is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Smith Woolley (Folkestone)?

Submit a formal written complaint to Smith Woolley (Folkestone) using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.