Smith Woolley (Folkestone)
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Frequently asked questions
What does Smith Woolley (Folkestone) do?
Smith Woolley (Folkestone) is a regional block and property management company based in Folkestone, offering lettings, sales, commercial.
Is Smith Woolley (Folkestone) accredited?
Yes. Smith Woolley (Folkestone) is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Smith Woolley (Folkestone) operate?
Smith Woolley (Folkestone) states on their website that they cover Folkestone, Hythe, Ashford and East Kent.
Does Smith Woolley (Folkestone) work with Right to Manage companies?
Yes. Smith Woolley (Folkestone) is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does Smith Woolley (Folkestone) manage smaller blocks of flats?
Yes. Smith Woolley (Folkestone) is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about Smith Woolley (Folkestone)?
Submit a formal written complaint to Smith Woolley (Folkestone) using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.