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Active · national · 12 yrs registered

Smart Estate Agent

Registered as SMART ESTATE AGENT LIMITED · Based in Exeter · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks National Resident portal 24hr emergency
3.1★
85 Google reviews
4.0★
551 Trustpilot reviews
3
Branches
2014
Established
At a glance
Smart Estate Agent is a national block & property management company based in Exeter, trading 12 years (est. 2014). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. Customers rate it 3.1★ on Google (85 reviews) and 4.0★ on Trustpilot (551). They state coverage of Devon and Cornwall. Services include 24-hour emergency cover and a leaseholder online portal. It accepts Right to Manage companies and smaller blocks.
In their words
Multi-service property group in Devon and Cornwall offering sales, lettings, property management and block management services.
Google Business Profile
3.1★ (85)
Trustpilot
4.0★ (551)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

Devon and Cornwall
As stated on their website
Also found in searches for
South West17
BarnstapleBathBodminColytonExeterExmouthKingsbridgeLauncestonNewquayNewton AbbotPaigntonPlymouthRedruthSt AustellTivertonTorquayTruro
West Midlands1
Birmingham
East Midlands1
Leicester
Yorkshire and The Humber2
DoncasterWakefield
North West2
LancasterManchester
Other2
IvybridgeSt Ives

Services

Block ManagementLettingsSalesCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Smart Estate Agent

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Smart Estate Agent do?

Smart Estate Agent is a national block and property management company based in Exeter, offering block management, lettings, sales, commercial Additional services include 24-hour emergency cover and a leaseholder portal.

Is Smart Estate Agent accredited?

Yes. Smart Estate Agent is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Smart Estate Agent operate?

Smart Estate Agent states on their website that they cover Devon and Cornwall.

Does Smart Estate Agent have an online portal for leaseholders?

Yes. Smart Estate Agent offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Smart Estate Agent provide 24-hour emergency cover?

Yes. Smart Estate Agent states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Smart Estate Agent work with Right to Manage companies?

Yes. Smart Estate Agent is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Smart Estate Agent manage smaller blocks of flats?

Yes. Smart Estate Agent is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Smart Estate Agent?

Submit a formal written complaint to Smart Estate Agent using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.