Active · local · 13 yrs registered

Sacha Scott Estate & Letting Agents

Registered as SMART PROPERTIES (SURREY DOWNS) LIMITED · Based in Banstead · Ratings and company data last checked June 2026

✓ TPO registered Local 24hr emergency

4.9★

213 Google reviews

2013

Established

At a glance

Sacha Scott Estate & Letting Agents is a local block & property management company based in Banstead, trading 13 years (est. 2013). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.9★ on Google (213 reviews). They state coverage of Banstead and surrounding areas within 45 minutes travel (Brixton to Bletchingley). Services include 24-hour emergency cover.

In their words

Independent estate and letting agents based in Banstead, Surrey, offering sales, lettings, and property management services with a focus on personalized service to a select client base.

Google

4.9★ (213)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Banstead and surrounding areas within 45 minutes travel (Brixton to Bletchingley)

As stated on their website

Also found in searches for

London1

Banstead

South East1

Bletchingley

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Sacha Scott Estate & Letting Agents

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Sacha Scott Estate & Letting Agents do?

Sacha Scott Estate & Letting Agents is a local block and property management company based in Banstead, offering block management, lettings, sales Additional services include 24-hour emergency cover.

Is Sacha Scott Estate & Letting Agents accredited?

Yes. Sacha Scott Estate & Letting Agents is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Sacha Scott Estate & Letting Agents operate?

Sacha Scott Estate & Letting Agents states on their website that they cover Banstead and surrounding areas within 45 minutes travel (Brixton to Bletchingley).

Does Sacha Scott Estate & Letting Agents provide 24-hour emergency cover?

Yes. Sacha Scott Estate & Letting Agents states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Sacha Scott Estate & Letting Agents?

Submit a formal written complaint to Sacha Scott Estate & Letting Agents using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.