Rushbrook & Rathbone
4.1★ weighted average from Trustpilot
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Frequently asked questions
What does Rushbrook & Rathbone do?
Rushbrook & Rathbone is a regional block and property management company based in Hitchin, offering block management, lettings.
Is Rushbrook & Rathbone accredited?
Yes. Rushbrook & Rathbone is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Rushbrook & Rathbone operate?
Rushbrook & Rathbone operates across the East of England.
Does Rushbrook & Rathbone have an online portal for leaseholders?
Yes. Rushbrook & Rathbone offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
Does Rushbrook & Rathbone manage smaller blocks of flats?
Yes. Rushbrook & Rathbone is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about Rushbrook & Rathbone?
Submit a formal written complaint to Rushbrook & Rathbone using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.