Home›Hitchin›Rushbrook & Rathbone
Active · regional · 38 yrs registered

Rushbrook & Rathbone

Registered as RUSHBROOK AND RATHBONE LIMITED · Based in Hitchin · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Smaller blocks Regional Resident portal
4.1★
255 Trustpilot reviews
1988
Established
At a glance
Rushbrook & Rathbone is a regional block & property management company based in Hitchin, trading 38 years (est. 1988). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 4.1★ on Trustpilot from 255 reviews. It operates in the East of England. Services include a leaseholder online portal. It accepts smaller blocks.
In their words
Property management services for private, corporate and agency clients, offering block management, lettings support and property management for individual properties to large blocks.
Trustpilot
4.1★ (255)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

Rushbrook & Rathbone has a presence in 1 area.
East of England1
Hitchin

Services

Block ManagementLettings

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Rushbrook & Rathbone

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Rushbrook & Rathbone do?

Rushbrook & Rathbone is a regional block and property management company based in Hitchin, offering block management, lettings Additional services include a leaseholder portal.

Is Rushbrook & Rathbone accredited?

Yes. Rushbrook & Rathbone is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Rushbrook & Rathbone operate?

Rushbrook & Rathbone operates across the East of England.

Does Rushbrook & Rathbone have an online portal for leaseholders?

Yes. Rushbrook & Rathbone offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Rushbrook & Rathbone manage smaller blocks of flats?

Yes. Rushbrook & Rathbone is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Rushbrook & Rathbone?

Submit a formal written complaint to Rushbrook & Rathbone using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.