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Active · regional · 31 yrs registered

Roberts

Registered as Roberts Residential Limited · Based in Bournemouth · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Regional 24hr emergency Section 20
4.0★
324 Google reviews
1995
Established
At a glance
Roberts is a regional block & property management company based in Bournemouth, trading 31 years (est. 1995). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 4.0★ on Google (324 reviews). They state coverage of Bournemouth, Poole, Dorset and South of UK. Services include 24-hour emergency cover and Section 20 major works consultation. It accepts Right to Manage companies and smaller blocks.
In their words
Property management company offering block management, residential lettings, and sales services across Bournemouth, Poole and Dorset with 40+ years' experience.
Google Business Profile
4.0★ (324)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

Bournemouth, Poole, Dorset and South of UK
As stated on their website
Also found in searches for
South West9
BournemouthBroadstoneChristchurchDorchesterPooleShaftesburyVerwoodWeymouthWimborne
Other3
Blandford ForumFerndownSherborne

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Roberts

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Roberts do?

Roberts is a regional block and property management company based in Bournemouth, offering block management, lettings, sales Additional services include 24-hour emergency cover and Section 20 consultation.

Is Roberts accredited?

Yes. Roberts is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Roberts operate?

Roberts states on their website that they cover Bournemouth, Poole, Dorset and South of UK.

Does Roberts provide 24-hour emergency cover?

Yes. Roberts states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Roberts handle Section 20 major works?

Yes. Roberts handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does Roberts work with Right to Manage companies?

Yes. Roberts is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Roberts manage smaller blocks of flats?

Yes. Roberts is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Roberts?

Submit a formal written complaint to Roberts using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.