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Active · regional · 46 yrs trading

Residential Management Group

Registered as RESIDENTIAL MANAGEMENT GROUP LIMITED · Based in Hoddesdon · Data last checked July 2026
✓ TPO registered ✓ TPI member Regional Resident portal 24hr emergency Building insurance Section 20
3.3★
4,678 reviews
170,000
Units managed
1980
Established
At a glance
Residential Management Group is a regional block management specialist based in Hoddesdon, managing around 170,000 units, trading 46 years (est. 1980). It is registered with The Property Ombudsman and a member of The Property Institute. It scores 3.3★ on Trustpilot from 4,678 reviews. It operates nationwide across the UK. Services include a leaseholder online portal, 24-hour emergency cover, building insurance management and Section 20 major works consultation.

3.3★ weighted average from Trustpilot

Trustpilot
3.3★ (4,678)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Geographic coverage

United KingdomUK-wide
As stated on their website
Also found in searches for
East of England1
Hoddesdon

Services

Block ManagementLettings

Service terms

5 working days
Routine response

As stated on their website — not independently verified. How we collect this data.

Frequently asked questions

What does Residential Management Group do?

Residential Management Group is a regional block and property management company based in Hoddesdon, offering block management, lettings.

Is Residential Management Group accredited?

Yes. Residential Management Group is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Residential Management Group operate?

Residential Management Group operates nationwide across the UK.

How many units does Residential Management Group manage?

Residential Management Group states on their website that they manage around 170,000 units.

Does Residential Management Group have an online portal for leaseholders?

Yes. Residential Management Group offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Residential Management Group provide 24-hour emergency cover?

Yes. Residential Management Group states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Residential Management Group arrange buildings insurance?

Yes. Residential Management Group offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Residential Management Group handle Section 20 major works?

Yes. Residential Management Group handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Residential Management Group?

Submit a formal written complaint to Residential Management Group using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.