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Active · national · 46 yrs registered

Residential Management Group

Registered as RESIDENTIAL MANAGEMENT GROUP LIMITED · Based in Hoddesdon · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member National Resident portal 24hr emergency Building insurance Section 20
3.3★
4,678 Trustpilot reviews
170,000
Units (stated on website)
1980
Established
At a glance
Residential Management Group is a national block management specialist based in Hoddesdon, which states it manages around 170,000 units, trading 46 years (est. 1980). At Companies House it files larger company (full accounts) accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 3.3★ on Trustpilot from 4,678 reviews. It operates nationwide across the UK. Services include 24-hour emergency cover, a leaseholder online portal, Section 20 major works consultation and building insurance management.
In their words
One of the UK's leading residential property management companies managing over 170,000 homes, serving leaseholders, freeholders, developers and local authorities.
Trustpilot
3.3★ (4,678)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Geographic coverage

United KingdomUK-wide
As stated on their website
Also found in searches for
East of England1
Hoddesdon

Services

Block ManagementLettings

Services registered with TPO: Residential Leasehold Management - Option C

Service terms

5 working days
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Residential Management Group

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Residential Management Group do?

Residential Management Group is a national block and property management company based in Hoddesdon, offering block management, lettings, and states it manages around 170,000 units Additional services include 24-hour emergency cover, a leaseholder portal, Section 20 consultation and buildings insurance management.

Is Residential Management Group accredited?

Yes. Residential Management Group is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Residential Management Group operate?

Residential Management Group operates nationwide across the UK.

How many units does Residential Management Group manage?

Residential Management Group states on their website that they manage around 170,000 units.

Does Residential Management Group have an online portal for leaseholders?

Yes. Residential Management Group offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Residential Management Group provide 24-hour emergency cover?

Yes. Residential Management Group states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Residential Management Group arrange buildings insurance?

Yes. Residential Management Group offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Residential Management Group handle Section 20 major works?

Yes. Residential Management Group handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Residential Management Group?

Submit a formal written complaint to Residential Management Group using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.