Home›Ipswich›Rivers Castles Property Management
Active · local · 9 yrs registered

Rivers Castles Property Management

Registered as 2 RIVERS PROPERTY MANAGEMENT LIMITED · Based in Ipswich · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Resident portal Section 20
5.0★
23 Google reviews
2017
Established
At a glance
Rivers Castles Property Management is a local block & property management company based in Ipswich, trading 9 years (est. 2017). At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (23 reviews). It operates in the East of England. Services include a leaseholder online portal and Section 20 major works consultation.
In their words
Professional residential leasehold block and freehold estate management for RMCs, RTMs and freeholders, focusing on transparent finances, efficient maintenance and resident support.
Google Business Profile
5.0★ (23)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Rivers Castles Property Management has a presence in 1 area.
East of England1
Ipswich

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Rivers Castles Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Rivers Castles Property Management do?

Rivers Castles Property Management is a local block and property management company based in Ipswich, offering block management Additional services include a leaseholder portal and Section 20 consultation.

Is Rivers Castles Property Management accredited?

Yes. Rivers Castles Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Rivers Castles Property Management operate?

Rivers Castles Property Management operates across the East of England.

Does Rivers Castles Property Management have an online portal for leaseholders?

Yes. Rivers Castles Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Rivers Castles Property Management handle Section 20 major works?

Yes. Rivers Castles Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Rivers Castles Property Management?

Submit a formal written complaint to Rivers Castles Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.