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Active · national · 36 yrs registered

Remus

Registered as FEXCO PROPERTY SERVICES (MANAGEMENT) LIMITED · Based in Salisbury · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks National Resident portal 24hr emergency Building insurance Building safety
2.7★
1,711 Trustpilot reviews
70,000
Units (stated on website)
1990
Established
At a glance
Remus is a national block management specialist based in Salisbury, which states it manages around 70,000 units, trading 36 years (est. 1990). At Companies House it files larger company (full accounts) accounts, lists 5 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 2.7★ on Trustpilot from 1,711 reviews. It operates nationwide across the UK. Services include 24-hour emergency cover, a leaseholder online portal and building insurance management. It accepts Right to Manage companies and smaller blocks.
In their words
UK property management company providing residential management, building maintenance, and estate management services to developers, freeholders, and resident management companies across England and Wales.
Trustpilot
2.7★ (1,711)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

England and Wales with 10 regional offices nationwideUK-wide
As stated on their website
Also found in searches for
South East1
Reading
East of England1
Chelmsford
South West1
Salisbury

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option C

Before you appoint Remus

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Remus do?

Remus is a national block and property management company based in Salisbury, offering block management, and states it manages around 70,000 units Additional services include 24-hour emergency cover, a leaseholder portal and buildings insurance management.

Is Remus accredited?

Yes. Remus is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Remus operate?

Remus operates nationwide across the UK.

How many units does Remus manage?

Remus states on their website that they manage around 70,000 units.

Does Remus have an online portal for leaseholders?

Yes. Remus offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Remus provide 24-hour emergency cover?

Yes. Remus states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Remus arrange buildings insurance?

Yes. Remus offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Remus work with Right to Manage companies?

Yes. Remus is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Remus manage smaller blocks of flats?

Yes. Remus is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Remus?

Submit a formal written complaint to Remus using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.