Home›South Shields›Potts Gray Management Company
Active · regional · 15 yrs registered

Potts Gray Management Company

Registered as Potts Gray Management Company Limited · Based in South Shields · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Regional
3.3★
28 Google reviews
2011
Established
At a glance
Potts Gray Management Company is a regional block & property management company based in South Shields, trading 15 years (est. 2011). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 3.3★ on Google (28 reviews). They state coverage of North East. It accepts Right to Manage companies and smaller blocks.
In their words
North East based property management company offering bespoke services for leasehold, freehold, and estate management to residents, landlords, and developers.
Google
3.3★ (28)

Considering Potts Gray Management Company? Compare quotes from accredited managers covering your block before you commit — free, no obligation.

Get free quotes

Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

North East
As stated on their website
Also found in searches for
North West1
South Shields
North East8
DarlingtonDurhamGatesheadHartlepoolMiddlesbroughNewcastleNewcastle Upon TyneSunderland

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Potts Gray Management Company

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Potts Gray Management Company do?

Potts Gray Management Company is a regional block and property management company based in South Shields, offering block management.

Is Potts Gray Management Company accredited?

Yes. Potts Gray Management Company is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Potts Gray Management Company operate?

Potts Gray Management Company states on their website that they cover North East.

Does Potts Gray Management Company work with Right to Manage companies?

Yes. Potts Gray Management Company is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Potts Gray Management Company manage smaller blocks of flats?

Yes. Potts Gray Management Company is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Potts Gray Management Company?

Submit a formal written complaint to Potts Gray Management Company using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.