Home›Malvern›Philip Laney & Jolly
Active · regional · 11 yrs registered

Philip Laney & Jolly

Based in Malvern · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Smaller blocks Regional Building insurance
4.6★
22 Google reviews
100
Units (stated on website)
2015
Established
At a glance
Philip Laney & Jolly is a regional block management specialist based in Malvern, which states it manages around 100 units, trading 11 years (est. 2015). It is a member of The Property Institute. It averages 4.6★ on Google (22 reviews). They state coverage of Worcester, Malvern, Ledbury, Ross on Wye, Droitwich, Broadway, Leominster and Hereford. Services include building insurance management. It accepts Right to Manage companies and smaller blocks.
In their words
Family-run block and estate management company managing residential properties for freeholders, RMCs and RTMs across Worcestershire and Herefordshire.
Google Business Profile
4.6★ (22)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

Worcester, Malvern, Ledbury, Ross on Wye, Droitwich, Broadway, Leominster and Hereford
As stated on their website
Also found in searches for
West Midlands4
DroitwichHerefordMalvernWorcester

Services

Lettings

Before you appoint Philip Laney & Jolly

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Philip Laney & Jolly do?

Philip Laney & Jolly is a regional block and property management company based in Malvern, offering lettings, and states it manages around 100 units Additional services include buildings insurance management.

Is Philip Laney & Jolly accredited?

Yes. Philip Laney & Jolly is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Philip Laney & Jolly operate?

Philip Laney & Jolly states on their website that they cover Worcester, Malvern, Ledbury, Ross on Wye, Droitwich, Broadway, Leominster and Hereford.

How many units does Philip Laney & Jolly manage?

Philip Laney & Jolly states on their website that they manage around 100 units.

Does Philip Laney & Jolly arrange buildings insurance?

Yes. Philip Laney & Jolly offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

What is the minimum block size Philip Laney & Jolly accepts?

Philip Laney & Jolly states a minimum block size of 3 units. Smaller developments may not be suitable for their service model.

Does Philip Laney & Jolly work with Right to Manage companies?

Yes. Philip Laney & Jolly is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Philip Laney & Jolly manage smaller blocks of flats?

Yes. Philip Laney & Jolly is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Philip Laney & Jolly?

Submit a formal written complaint to Philip Laney & Jolly using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.