NPH & B
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Frequently asked questions
What does NPH & B do?
NPH & B is a local block and property management company based in Surbiton, offering block management.
Is NPH & B accredited?
Yes. NPH & B is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does NPH & B operate?
NPH & B states on their website that they cover Surrey area (Surbiton).
Does NPH & B arrange buildings insurance?
Yes. NPH & B offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does NPH & B work with Right to Manage companies?
Yes. NPH & B is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does NPH & B manage smaller blocks of flats?
Yes. NPH & B is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about NPH & B?
Submit a formal written complaint to NPH & B using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.