Home›Surbiton›NPH & B
Active · local · 14 yrs registered

NPH & B

Based in Surbiton · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Smaller blocks Block specialist Local 24hr emergency Building insurance Section 20
3.0★
8 Google reviews
2012
Established
At a glance
NPH & B is a local block & property management company based in Surbiton, trading 14 years (est. 2012). It is a member of The Property Institute. It averages 3.0★ on Google (8 reviews). They state coverage of Surrey area (Surbiton). Services include 24-hour emergency cover, Section 20 major works consultation and building insurance management. It accepts Right to Manage companies and smaller blocks.
In their words
Family-run firm of Chartered Surveyors and Property Consultants managing residential blocks, estates, and mixed-use developments since 1825.
Google Business Profile
3.0★ (8)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Before you appoint NPH & B

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does NPH & B do?

NPH & B is a local block and property management company based in Surbiton, offering block management Additional services include 24-hour emergency cover, Section 20 consultation and buildings insurance management.

Is NPH & B accredited?

Yes. NPH & B is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does NPH & B operate?

NPH & B states on their website that they cover Surrey area (Surbiton).

Does NPH & B provide 24-hour emergency cover?

Yes. NPH & B states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does NPH & B arrange buildings insurance?

Yes. NPH & B offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does NPH & B handle Section 20 major works?

Yes. NPH & B handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does NPH & B work with Right to Manage companies?

Yes. NPH & B is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does NPH & B manage smaller blocks of flats?

Yes. NPH & B is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about NPH & B?

Submit a formal written complaint to NPH & B using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.