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Active · local · 24 yrs registered

New Era Agency

Registered as NEW ERA AGENCY LTD · Based in Eastleigh · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal
2.8★
59 Google reviews
2002
Established
At a glance
New Era Agency is a local block & property management company based in Eastleigh, trading 24 years (est. 2002). At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 2.8★ on Google (59 reviews). It operates in the South East. Services include a leaseholder online portal.
In their words
Residential lettings and property management company offering full management, tenant find, and HMO services with digital account access and mobile app.
Google Business Profile
2.8★ (59)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

New Era Agency has a presence in 1 area.
South East1
Eastleigh

Services

Block ManagementLettingsHmo

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint New Era Agency

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does New Era Agency do?

New Era Agency is a local block and property management company based in Eastleigh, offering block management, lettings, hmo Additional services include a leaseholder portal.

Is New Era Agency accredited?

Yes. New Era Agency is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does New Era Agency operate?

New Era Agency operates across the South East.

Does New Era Agency have an online portal for leaseholders?

Yes. New Era Agency offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about New Era Agency?

Submit a formal written complaint to New Era Agency using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.