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Active · local · 4 yrs registered

Neon

Registered as NEON PROPERTY SERVICES LIMITED · Based in Romford · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Resident portal Building insurance Section 20 Building safety
5.0★
8 Google reviews
23
Units (stated on website)
2000
Established
At a glance
Neon is a local block management specialist based in Romford, which states it manages around 23 units, est. 2000. At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (8 reviews). They state coverage of East London, North London, Essex for block management; nationwide for landlord compliance. Services include a leaseholder online portal, Section 20 major works consultation and building insurance management.
In their words
Block and leasehold management for residential properties across East London, North London and Essex, plus compliance-led landlord management nationwide.
Google Business Profile
5.0★ (8)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

East London, North London, Essex for block management; nationwide for landlord compliance
As stated on their website
Also found in searches for
London1
Romford

Services

Block Management

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Service terms

24 hours
Emergency response
24 hours
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Neon

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Neon do?

Neon is a local block and property management company based in Romford, offering block management, and states it manages around 23 units Additional services include a leaseholder portal, Section 20 consultation and buildings insurance management.

Is Neon accredited?

Yes. Neon is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Neon operate?

Neon states on their website that they cover East London, North London, Essex for block management; nationwide for landlord compliance.

How many units does Neon manage?

Neon states on their website that they manage around 23 units.

Does Neon have an online portal for leaseholders?

Yes. Neon offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Neon arrange buildings insurance?

Yes. Neon offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Neon handle Section 20 major works?

Yes. Neon handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Neon?

Submit a formal written complaint to Neon using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.