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Active · local · 4 yrs trading

Neon

Registered as NEON PROPERTY SERVICES LIMITED · Based in Romford · Data last checked August 2026
✓ TPO registered Block specialist Local Resident portal Building insurance Section 20 Building safety
23
Units managed
2000
Established
At a glance
Neon is a local block management specialist based in Romford, managing around 23 units, trading 4 years (est. 2000). It is registered with The Property Ombudsman. It has no public Google or Trustpilot rating yet. It covers East London, North London, Essex for block management; nationwide for landlord compliance. Services include a leaseholder online portal, building insurance management and Section 20 major works consultation.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

East London, North London, Essex for block management; nationwide for landlord compliance
As stated on their website
Also found in searches for
London1
Romford

Services

Block Management

Service terms

24 hours
Emergency response
24 hours
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Frequently asked questions

What does Neon do?

Neon is a local block and property management company based in Romford, offering block management.

Is Neon accredited?

Yes. Neon is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Neon operate?

Neon states on their website that they cover East London, North London, Essex for block management; nationwide for landlord compliance.

How many units does Neon manage?

Neon states on their website that they manage around 23 units.

Does Neon have an online portal for leaseholders?

Yes. Neon offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Neon arrange buildings insurance?

Yes. Neon offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Neon handle Section 20 major works?

Yes. Neon handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Neon?

Submit a formal written complaint to Neon using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.