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Active · regional · 32 yrs registered

Napier Management Services

Registered as NAPIER MANAGEMENT SERVICES LIMITED · Based in Fordingbridge · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Regional Resident portal
2.7★
52 Google reviews
1994
Established
At a glance
Napier Management Services is a regional block & property management company based in Fordingbridge, trading 32 years (est. 1994). At Companies House it files small company accounts, lists 8 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 2.7★ on Google (52 reviews). They state coverage of Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire. Services include a leaseholder online portal. It accepts Right to Manage companies.
In their words
Established property management business providing comprehensive management services for small to large properties across Bournemouth, Southampton, Hampshire, Dorset and Wiltshire.
Google
2.7★ (52)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 451146).

Geographic coverage

Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire
As stated on their website
Also found in searches for
South East12
AldershotBasingstokeChandlers FordEastleighFarehamGosportLymingtonNew MiltonPortsmouthSouthamptonWaterloovilleWinchester
South West14
BournemouthBristolBroadstoneChippenhamDorchesterFordingbridgePooleRingwoodSalisburyShaftesburySwindonVerwoodWeymouthWimborne
Other2
AndoverTrowbridge

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Napier Management Services

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Napier Management Services do?

Napier Management Services is a regional block and property management company based in Fordingbridge, offering block management Additional services include a leaseholder portal.

Is Napier Management Services accredited?

Yes. Napier Management Services is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Napier Management Services operate?

Napier Management Services states on their website that they cover Bournemouth, Southampton and throughout Hampshire, Dorset and Wiltshire.

Does Napier Management Services have an online portal for leaseholders?

Yes. Napier Management Services offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Napier Management Services work with Right to Manage companies?

Yes. Napier Management Services is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about Napier Management Services?

Submit a formal written complaint to Napier Management Services using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.