Mrs Carters
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As stated on their website — not independently verified. How we collect this data.
Frequently asked questions
What does Mrs Carters do?
Mrs Carters is a local block and property management company based in Chesham, offering block management, lettings.
Is Mrs Carters accredited?
Yes. Mrs Carters is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Mrs Carters operate?
Mrs Carters states on their website that they cover England-wide.
Does Mrs Carters handle Section 20 major works?
Yes. Mrs Carters handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How much does Mrs Carters charge for block management?
Mrs Carters states a management fee of 10% on their website. Fees typically cover day-to-day management; major works, insurance, and company secretarial services may be charged separately.
How do I make a complaint about Mrs Carters?
Submit a formal written complaint to Mrs Carters using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.