Home›Chesham›Mrs Carters
Active · local · 4 yrs registered

Mrs Carters

Registered as MRSCARTERS LTD · Based in Chesham · Ratings and company data last checked June 2026
✓ TPO registered Local Section 20
2022
Established
At a glance
Mrs Carters is a local block & property management company based in Chesham, trading 4 years (est. 2022). At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of England-wide. Services include Section 20 major works consultation; they publish a mixed fee model of 10%.
In their words
Family-owned England-wide letting and block management agency offering fully managed rental services, tenant screening, and maintenance coordination for landlords and property owners.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

England-wide
As stated on their website
Also found in searches for
South East1
Chesham

Services

Block ManagementLettings

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option A

Service terms

Percentage + fixed
Fee structure
10%
Management fee

As stated on their website — not independently verified. How we collect this data.

Before you appoint Mrs Carters

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Mrs Carters do?

Mrs Carters is a local block and property management company based in Chesham, offering block management, lettings Additional services include Section 20 consultation.

Is Mrs Carters accredited?

Yes. Mrs Carters is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Mrs Carters operate?

Mrs Carters states on their website that they cover England-wide.

Does Mrs Carters handle Section 20 major works?

Yes. Mrs Carters handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How much does Mrs Carters charge for block management?

Mrs Carters states a management fee of 10% on their website. Fees typically cover day-to-day management; major works, insurance, and company secretarial services may be charged separately.

How do I make a complaint about Mrs Carters?

Submit a formal written complaint to Mrs Carters using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.