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Active · regional · 5 yrs registered

Moonstone Block Management

Registered as MOONSTONE BLOCK MANAGEMENT LIMITED · Based in Birmingham · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Block specialist Regional 24hr emergency
2.4★
10 Google reviews
1,500
Units (stated on website)
2021
Established
At a glance
Moonstone Block Management is a regional block management specialist based in Birmingham, which states it manages around 1,500 units, trading 5 years (est. 2021). At Companies House it files micro entity accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 2.4★ on Google (10 reviews). They state coverage of West Midlands area. Services include 24-hour emergency cover. It accepts Right to Manage companies and smaller blocks.
In their words
Birmingham-based block management company offering professional residential property management with 20+ years of industry experience and personal service approach.
Google Business Profile
2.4★ (10)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

West Midlands area
As stated on their website
Also found in searches for
London2
Brierley HillSutton Coldfield
East of England1
West Bromwich
West Midlands10
BirminghamCoventryDudleyHalesowenKingswinfordSmethwickSolihullWalsallWednesburyWolverhampton
East Midlands4
DerbyLeicesterNorthamptonNottingham
Other1
Oldbury

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

24/7
Emergency response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Moonstone Block Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Moonstone Block Management do?

Moonstone Block Management is a regional block and property management company based in Birmingham, offering block management, and states it manages around 1,500 units Additional services include 24-hour emergency cover.

Is Moonstone Block Management accredited?

Yes. Moonstone Block Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Moonstone Block Management operate?

Moonstone Block Management states on their website that they cover West Midlands area.

How many units does Moonstone Block Management manage?

Moonstone Block Management states on their website that they manage around 1,500 units.

Does Moonstone Block Management provide 24-hour emergency cover?

Yes. Moonstone Block Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Moonstone Block Management work with Right to Manage companies?

Yes. Moonstone Block Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Moonstone Block Management manage smaller blocks of flats?

Yes. Moonstone Block Management is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Moonstone Block Management?

Submit a formal written complaint to Moonstone Block Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.