MetroPM
3.8★ weighted average from Trustpilot
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Frequently asked questions
What does MetroPM do?
MetroPM is a regional block and property management company based in Birmingham, offering block management.
Is MetroPM accredited?
Yes. MetroPM is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does MetroPM operate?
MetroPM operates across the West Midlands.
Does MetroPM work with Right to Manage companies?
Yes. MetroPM is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does MetroPM manage smaller blocks of flats?
Yes. MetroPM is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about MetroPM?
Submit a formal written complaint to MetroPM using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.