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Active · local · 16 yrs registered

McCarthy Stone

Registered as MCCARTHY & STONE MANAGEMENT SERVICES LIMITED · Based in Bournemouth · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
4.8★
4,627 Trustpilot reviews
2010
Established
At a glance
McCarthy Stone is a local block & property management company based in Bournemouth, trading 16 years (est. 2010). At Companies House it files larger company (full accounts) accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 4.8★ on Trustpilot from 4,627 reviews. It operates nationwide across the UK. Services include 24-hour emergency cover.
In their words
UK's leading developer and manager of retirement communities, providing independent living homes for over 60s and assisted living for over 70s with on-site support.
Trustpilot
4.8★ (4,627)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

UK-wideUK-wide
As stated on their website
Also found in searches for
South West1
Bournemouth

Services

Block ManagementSales

Services registered with TPO: Residential Leasehold Management - Option B

Service terms

24-hour
Emergency response

As stated on their website — not independently verified. How we collect this data.

Before you appoint McCarthy Stone

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does McCarthy Stone do?

McCarthy Stone is a local block and property management company based in Bournemouth, offering block management, sales Additional services include 24-hour emergency cover.

Is McCarthy Stone accredited?

Yes. McCarthy Stone is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does McCarthy Stone operate?

McCarthy Stone operates nationwide across the UK.

Does McCarthy Stone provide 24-hour emergency cover?

Yes. McCarthy Stone states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about McCarthy Stone?

Submit a formal written complaint to McCarthy Stone using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.