McCarthy Stone
4.8★ weighted average from Trustpilot
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Frequently asked questions
What does McCarthy Stone do?
McCarthy Stone is a local block and property management company based in Bournemouth, offering block management, sales.
Is McCarthy Stone accredited?
Yes. McCarthy Stone is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does McCarthy Stone operate?
McCarthy Stone operates nationwide across the UK.
Does McCarthy Stone provide 24-hour emergency cover?
Yes. McCarthy Stone states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
How do I make a complaint about McCarthy Stone?
Submit a formal written complaint to McCarthy Stone using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.