Active · local · 16 yrs trading

McCarthy Stone

Registered as MCCARTHY & STONE MANAGEMENT SERVICES LIMITED · Based in Bournemouth · Data last checked July 2026
✓ TPO registered Local 24hr emergency
4.8
4,627 reviews
2010
Established
At a glance
McCarthy Stone is a local block & property management company based in Bournemouth, trading 16 years (est. 2010). It is registered with The Property Ombudsman. It scores 4.8★ on Trustpilot from 4,627 reviews. It operates nationwide across the UK. Services include 24-hour emergency cover.

4.8★ weighted average from Trustpilot

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Accreditation & credentials

The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

UK-wideUK-wide
As stated on their website
Also found in searches for
South West1

Services

Block ManagementSales

Service terms

24-hour
Emergency response

As stated on their website — not independently verified. How we collect this data.

Frequently asked questions

What does McCarthy Stone do?

McCarthy Stone is a local block and property management company based in Bournemouth, offering block management, sales.

Is McCarthy Stone accredited?

Yes. McCarthy Stone is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does McCarthy Stone operate?

McCarthy Stone operates nationwide across the UK.

Does McCarthy Stone provide 24-hour emergency cover?

Yes. McCarthy Stone states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about McCarthy Stone?

Submit a formal written complaint to McCarthy Stone using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.