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Active · local · 9 yrs registered

Martins Estates Property Management

Registered as Martins Estates Property Management Ltd · Based in Ashford · Ratings and company data last checked June 2026
✓ TPO registered Local
3.7★
7 Trustpilot reviews
1991
Established
At a glance
Martins Estates Property Management is a local block & property management company based in Ashford, est. 1991. At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.7★ on Trustpilot from 7 reviews. They state coverage of Kent and South East. They publish a percentage fee model of 10% on their website.
In their words
Independent estate agents and property management company in Kent offering sales, lettings, and block management services.
Trustpilot
3.7★ (7)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block ManagementLettings

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Service terms

Percentage of service charge
Fee structure
10%
Management fee

As stated on their website — not independently verified. How we collect this data.

Before you appoint Martins Estates Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Martins Estates Property Management do?

Martins Estates Property Management is a local block and property management company based in Ashford, offering block management, lettings.

Is Martins Estates Property Management accredited?

Yes. Martins Estates Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Martins Estates Property Management operate?

Martins Estates Property Management states on their website that they cover Kent and South East.

How much does Martins Estates Property Management charge for block management?

Martins Estates Property Management states a management fee of 10% on their website. Fees typically cover day-to-day management; major works, insurance, and company secretarial services may be charged separately.

How do I make a complaint about Martins Estates Property Management?

Submit a formal written complaint to Martins Estates Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.