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Marston Associates

Based in Pinner · Ratings and company data last checked June 2026
✓ RICS regulated Local
4.7★
18 Google reviews
At a glance
Marston Associates is a local block & property management company based in Pinner. It averages 4.7★ on Google (18 reviews). It operates in London.
In their words
Marston Associates is a niche firm: we’re focused purely on property cost reduction, which means that we truly are specialists in our field.
Areas of work
Landlord and tenant, Service charges
Google Business Profile
4.7★ (18)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
–
The Property Institute (TPI)
Not a listed TPI member.
✓
RICS Regulated
Regulated by the Royal Institution of Chartered Surveyors.

Geographic coverage

Marston Associates has a presence in 1 area.
London1
Pinner

Before you appoint Marston Associates

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Marston Associates do?

Marston Associates is a local block and property management company based in Pinner, offering block management.

Where does Marston Associates operate?

Marston Associates operates across London.

How do I make a complaint about Marston Associates?

Submit a formal written complaint to Marston Associates using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.