Pegasus Homes Customer Operations
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Frequently asked questions
What does Pegasus Homes Customer Operations do?
Pegasus Homes Customer Operations is a local block and property management company based in England and Wales, offering block management.
Is Pegasus Homes Customer Operations accredited?
Yes. Pegasus Homes Customer Operations is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Pegasus Homes Customer Operations operate?
Pegasus Homes Customer Operations states on their website that they cover across England.
Does Pegasus Homes Customer Operations arrange buildings insurance?
Yes. Pegasus Homes Customer Operations offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
How do I make a complaint about Pegasus Homes Customer Operations?
Submit a formal written complaint to Pegasus Homes Customer Operations using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.