Active · local · 28 yrs registered

Pegasus Homes Customer Operations

Registered as PEGASUS RETIREMENT HOMES LIMITED · Based in None · Ratings and company data last checked June 2026

⚠ Companies House records show this company as dormant — it has filed dormant accounts. Source: Companies House (data checked June 2026).

✓ TPO registered Block specialist Local Building insurance

1998

Established

At a glance

Pegasus Homes Customer Operations is a local block & property management company based in None, trading 28 years (est. 1998). At Companies House it files dormant accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of across England. Services include building insurance management.

In their words

Pegasus Homes creates high-quality homes in friendly communities exclusively for the over-sixties across England, handling buildings insurance, utilities, and maintenance.

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

across England

As stated on their website

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Pegasus Homes Customer Operations

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Pegasus Homes Customer Operations do?

Pegasus Homes Customer Operations is a local block and property management company based in England and Wales, offering block management Additional services include buildings insurance management.

Is Pegasus Homes Customer Operations accredited?

Yes. Pegasus Homes Customer Operations is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Pegasus Homes Customer Operations operate?

Pegasus Homes Customer Operations states on their website that they cover across England.

Does Pegasus Homes Customer Operations arrange buildings insurance?

Yes. Pegasus Homes Customer Operations offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Pegasus Homes Customer Operations?

Submit a formal written complaint to Pegasus Homes Customer Operations using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.