Jacksons
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Frequently asked questions
What does Jacksons do?
Jacksons is a regional block and property management company based in Hove, offering block management, lettings.
Is Jacksons accredited?
Yes. Jacksons is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Jacksons operate?
Jacksons states on their website that they cover Brighton and Hove area (Brighton, Portslade, Hove).
How many units does Jacksons manage?
Jacksons states on their website that they manage around 96 units.
Does Jacksons arrange buildings insurance?
Yes. Jacksons offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Jacksons handle Section 20 major works?
Yes. Jacksons handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
What is the minimum block size Jacksons accepts?
Jacksons states a minimum block size of 2 units. Smaller developments may not be suitable for their service model.
Does Jacksons work with Right to Manage companies?
Yes. Jacksons is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does Jacksons manage smaller blocks of flats?
Yes. Jacksons is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about Jacksons?
Submit a formal written complaint to Jacksons using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.