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Active · local · 4 yrs registered

Hancock Properties Management

Registered as GARY HANCOCK PROPERTIES LTD · Based in Swansea · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local
5.0★
98 Google reviews
2022
Established
At a glance
Hancock Properties Management is a local block & property management company based in Swansea, trading 4 years (est. 2022). At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (98 reviews). It operates in Wales.
Google Business Profile
5.0★ (98)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Hancock Properties Management has a presence in 1 area.
Wales1
Swansea

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Hancock Properties Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Hancock Properties Management do?

Hancock Properties Management is a local block and property management company based in Swansea, offering block management.

Is Hancock Properties Management accredited?

Yes. Hancock Properties Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Hancock Properties Management operate?

Hancock Properties Management operates across Wales.

How do I make a complaint about Hancock Properties Management?

Submit a formal written complaint to Hancock Properties Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.