Hillcrest Estate Management
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Frequently asked questions
What does Hillcrest Estate Management do?
Hillcrest Estate Management is a regional block and property management company based in Hemel Hempstead, offering block management.
Is Hillcrest Estate Management accredited?
Yes. Hillcrest Estate Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Hillcrest Estate Management operate?
Hillcrest Estate Management states on their website that they cover Bristol and surrounding areas.
How many units does Hillcrest Estate Management manage?
Hillcrest Estate Management states on their website that they manage around 7,000 units.
Does Hillcrest Estate Management have an online portal for leaseholders?
Yes. Hillcrest Estate Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
Does Hillcrest Estate Management arrange buildings insurance?
Yes. Hillcrest Estate Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Hillcrest Estate Management handle Section 20 major works?
Yes. Hillcrest Estate Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Hillcrest Estate Management?
Submit a formal written complaint to Hillcrest Estate Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.