Home›Hemel Hempstead›Hillcrest Estate Management
Active · regional · 41 yrs registered

Hillcrest Estate Management

Registered as HILLCREST ESTATE MANAGEMENT LIMITED · Based in Hemel Hempstead · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Block specialist Regional Resident portal Building insurance Section 20
2.4★
168 Google reviews
7,000
Units (stated on website)
1985
Established
At a glance
Hillcrest Estate Management is a regional block management specialist based in Hemel Hempstead, which states it manages around 7,000 units, trading 41 years (est. 1985). At Companies House it files group subsidiary accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 2.4★ on Google (168 reviews). They state coverage of Bristol and surrounding areas. Services include a leaseholder online portal, Section 20 major works consultation and building insurance management.
In their words
Specialist residential leasehold and block management company offering full day-to-day management, accounts services, and buildings insurance arrangement for properties in Bristol and surrounding areas.
Google Business Profile
2.4★ (168)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 1029999).

Geographic coverage

Bristol and surrounding areas
As stated on their website
Also found in searches for
East of England1
Hemel Hempstead
South West1
Bristol

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Hillcrest Estate Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Hillcrest Estate Management do?

Hillcrest Estate Management is a regional block and property management company based in Hemel Hempstead, offering block management, and states it manages around 7,000 units Additional services include a leaseholder portal, Section 20 consultation and buildings insurance management.

Is Hillcrest Estate Management accredited?

Yes. Hillcrest Estate Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Hillcrest Estate Management operate?

Hillcrest Estate Management states on their website that they cover Bristol and surrounding areas.

How many units does Hillcrest Estate Management manage?

Hillcrest Estate Management states on their website that they manage around 7,000 units.

Does Hillcrest Estate Management have an online portal for leaseholders?

Yes. Hillcrest Estate Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Hillcrest Estate Management arrange buildings insurance?

Yes. Hillcrest Estate Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Hillcrest Estate Management handle Section 20 major works?

Yes. Hillcrest Estate Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Hillcrest Estate Management?

Submit a formal written complaint to Hillcrest Estate Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.