Active · local · 23 yrs registered

Home From Home Property Management

Registered as HOME FROM HOME PROPERTY MANAGEMENT LIMITED · Based in Bury St Edmunds · Ratings and company data last checked June 2026

✓ TPO registered Block specialist Local 24hr emergency Building insurance Section 20 Building safety

2003

Established

At a glance

Home From Home Property Management is a local block & property management company based in Bury St Edmunds, trading 23 years (est. 2003). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of East Anglia. Services include 24-hour emergency cover, Section 20 major works consultation and building insurance management.

In their words

Dedicated block and estate management specialists serving East Anglia, offering comprehensive property management services including maintenance, grounds management, and Right to Manage support.

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

East Anglia

As stated on their website

Also found in searches for

East of England5

Cambridge Colchester Ipswich Norwich Peterborough

North West1

Bury St Edmunds

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Home From Home Property Management

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Home From Home Property Management do?

Home From Home Property Management is a local block and property management company based in Bury St Edmunds, offering block management Additional services include 24-hour emergency cover, Section 20 consultation and buildings insurance management.

Is Home From Home Property Management accredited?

Yes. Home From Home Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Home From Home Property Management operate?

Home From Home Property Management states on their website that they cover East Anglia.

Does Home From Home Property Management provide 24-hour emergency cover?

Yes. Home From Home Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Home From Home Property Management arrange buildings insurance?

Yes. Home From Home Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Home From Home Property Management handle Section 20 major works?

Yes. Home From Home Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Home From Home Property Management?

Submit a formal written complaint to Home From Home Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.