Home From Home Property Management
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Frequently asked questions
What does Home From Home Property Management do?
Home From Home Property Management is a regional block and property management company based in Bury St Edmunds, offering block management.
Is Home From Home Property Management accredited?
Yes. Home From Home Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Home From Home Property Management operate?
Home From Home Property Management states on their website that they cover East Anglia.
Does Home From Home Property Management provide 24-hour emergency cover?
Yes. Home From Home Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
Does Home From Home Property Management arrange buildings insurance?
Yes. Home From Home Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Home From Home Property Management handle Section 20 major works?
Yes. Home From Home Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Home From Home Property Management?
Submit a formal written complaint to Home From Home Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.