Home›None›Henderson Setterfield
Active · local · 23 yrs registered

Henderson Setterfield

Registered as BRADSTOWE LIMITED · Based in None · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
4.7★
65 Google reviews
2020
Established
At a glance
Henderson Setterfield is a local block & property management company based in None, est. 2020. At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.7★ on Google (65 reviews). They state coverage of Broadstairs, Birchington, Ramsgate and surrounding areas. Services include 24-hour emergency cover.
In their words
Residential sales, lettings and estate management company in Broadstairs, Birchington and Ramsgate with over 100 years of property experience.
Google
4.7★ (65)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Broadstairs, Birchington, Ramsgate and surrounding areas
As stated on their website
Also found in searches for
South East2
BroadstairsRamsgate

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option A

Service terms

48 hours
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Henderson Setterfield

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Henderson Setterfield do?

Henderson Setterfield is a local block and property management company based in England and Wales, offering block management, lettings, sales Additional services include 24-hour emergency cover.

Is Henderson Setterfield accredited?

Yes. Henderson Setterfield is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Henderson Setterfield operate?

Henderson Setterfield states on their website that they cover Broadstairs, Birchington, Ramsgate and surrounding areas.

Does Henderson Setterfield provide 24-hour emergency cover?

Yes. Henderson Setterfield states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Henderson Setterfield?

Submit a formal written complaint to Henderson Setterfield using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.