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Active · local · 2 yrs registered

Freehold Estate Management

Registered as FREEHOLD ESTATE MANAGEMENT LTD · Based in Epsom · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal 24hr emergency Section 20 Building safety
5.0★
18 Google reviews
2024
Established
At a glance
Freehold Estate Management is a local block & property management company based in Epsom, trading 2 years (est. 2024). At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (18 reviews). They state coverage of South East. Services include 24-hour emergency cover, a leaseholder online portal and Section 20 major works consultation.
In their words
Specialist freehold housing estate management company offering compliance, maintenance, and service charge accounting services to resident-led management bodies and freeholders.
Google Business Profile
5.0★ (18)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

South East
As stated on their website
Also found in searches for
South East11
BrightonCanterburyChathamEpsomGuildfordMaidstoneOxfordPortsmouthReadingSouthamptonWorthing

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

3 months
Notice period

As stated on their website — not independently verified. How we collect this data.

Before you appoint Freehold Estate Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Freehold Estate Management do?

Freehold Estate Management is a local block and property management company based in Epsom, offering block management Additional services include 24-hour emergency cover, a leaseholder portal and Section 20 consultation.

Is Freehold Estate Management accredited?

Yes. Freehold Estate Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Freehold Estate Management operate?

Freehold Estate Management states on their website that they cover South East.

Does Freehold Estate Management have an online portal for leaseholders?

Yes. Freehold Estate Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Freehold Estate Management provide 24-hour emergency cover?

Yes. Freehold Estate Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Freehold Estate Management handle Section 20 major works?

Yes. Freehold Estate Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

What notice period does Freehold Estate Management require?

Freehold Estate Management states a notice period of 3 months on their website. Always confirm the exact terms in the management agreement before signing.

How do I make a complaint about Freehold Estate Management?

Submit a formal written complaint to Freehold Estate Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.