Active · local · 23 yrs registered

Exchange Residential

Registered as EXCHANGE RESIDENTIAL LIMITED · Based in Newcastle Upon Tyne · Ratings and company data last checked June 2026

✓ TPO registered Local

3.2★

127 Google reviews

2000

Established

At a glance

Exchange Residential is a local block & property management company based in Newcastle Upon Tyne, est. 2000. At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 3.2★ on Google (127 reviews). They state coverage of Newcastle and surrounding areas, North East.

In their words

Newcastle-based lettings and property management agency specialising in student and professional residential lets across the North East.

Google

3.2★ (127)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Newcastle and surrounding areas, North East

As stated on their website

Also found in searches for

North East8

Darlington Durham Gateshead Hartlepool Middlesbrough Newcastle Newcastle Upon Tyne Sunderland

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Exchange Residential

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Exchange Residential do?

Exchange Residential is a local block and property management company based in Newcastle Upon Tyne, offering block management, lettings, sales.

Is Exchange Residential accredited?

Yes. Exchange Residential is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Exchange Residential operate?

Exchange Residential states on their website that they cover Newcastle and surrounding areas, North East.

How do I make a complaint about Exchange Residential?

Submit a formal written complaint to Exchange Residential using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.