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Active · regional · 19 yrs registered

DNA Property Management

Registered as DNA Property Services Limited · Based in Bristol · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Regional Resident portal 24hr emergency
4.8★
16 Google reviews
2000
Established
At a glance
DNA Property Management is a regional block & property management company based in Bristol, est. 2000. At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 4.8★ on Google (16 reviews). They state coverage of Bristol and surrounding areas. Services include 24-hour emergency cover and a leaseholder online portal. It accepts Right to Manage companies and smaller blocks.
In their words
DNA offers full property management services for residential developments in and around Bristol, specialising in block and estate management with a 100% client retention rate.
Google Business Profile
4.8★ (16)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

Bristol and surrounding areas
As stated on their website
Also found in searches for
South West1
Bristol

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint DNA Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does DNA Property Management do?

DNA Property Management is a regional block and property management company based in Bristol, offering block management Additional services include 24-hour emergency cover and a leaseholder portal.

Is DNA Property Management accredited?

Yes. DNA Property Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does DNA Property Management operate?

DNA Property Management states on their website that they cover Bristol and surrounding areas.

Does DNA Property Management have an online portal for leaseholders?

Yes. DNA Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does DNA Property Management provide 24-hour emergency cover?

Yes. DNA Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does DNA Property Management work with Right to Manage companies?

Yes. DNA Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does DNA Property Management manage smaller blocks of flats?

Yes. DNA Property Management is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about DNA Property Management?

Submit a formal written complaint to DNA Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.