Active · local · 13 yrs registered

Charter House Property Management

Registered as LEMON LIZARD LIMITED · Based in Rayleigh · Ratings and company data last checked June 2026

✓ TPO registered Block specialist Local Resident portal 24hr emergency Building insurance

2.3★

8 Google reviews

2013

Established

At a glance

Charter House Property Management is a local block & property management company based in Rayleigh, trading 13 years (est. 2013). At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 2.3★ on Google (8 reviews). They state coverage of South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas). Services include 24-hour emergency cover, a leaseholder online portal and building insurance management.

In their words

Family-run block management specialist for residential leasehold flats in South East Essex, offering comprehensive property management services with personal attention.

Google Business Profile

2.3★ (8)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

–

The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas)

As stated on their website

Also found in searches for

London4

Buckhurst Hill Ilford Loughton Romford

South East9

Brighton Canterbury Guildford Maidstone Oxford Portsmouth Reading Southampton Worthing

East of England11

Basildon Benfleet Braintree Brentwood Chelmsford Clacton-on-Sea Colchester Harlow Rayleigh Rochford Southend-on-Sea

Other2

Leigh-on-Sea Westcliff-on-Sea

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Charter House Property Management

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Charter House Property Management do?

Charter House Property Management is a local block and property management company based in Rayleigh, offering block management Additional services include 24-hour emergency cover, a leaseholder portal and buildings insurance management.

Is Charter House Property Management accredited?

Yes. Charter House Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charter House Property Management operate?

Charter House Property Management states on their website that they cover South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas).

Does Charter House Property Management have an online portal for leaseholders?

Yes. Charter House Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Charter House Property Management provide 24-hour emergency cover?

Yes. Charter House Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Charter House Property Management arrange buildings insurance?

Yes. Charter House Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Charter House Property Management?

Submit a formal written complaint to Charter House Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.