Home›Rayleigh›Charter House Property Management
Active · local · 13 yrs trading

Charter House Property Management

Registered as LEMON LIZARD LIMITED · Based in Rayleigh · Data last checked August 2026
✓ TPO registered Block specialist Local Resident portal 24hr emergency Building insurance
2013
Established
At a glance
Charter House Property Management is a local block & property management company based in Rayleigh, trading 13 years (est. 2013). It is registered with The Property Ombudsman. It has no public Google or Trustpilot rating yet. It covers South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas). Services include a leaseholder online portal, 24-hour emergency cover and building insurance management.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas)
As stated on their website
Also found in searches for
East of England1
Rayleigh

Services

Block Management

Frequently asked questions

What does Charter House Property Management do?

Charter House Property Management is a local block and property management company based in Rayleigh, offering block management.

Is Charter House Property Management accredited?

Yes. Charter House Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charter House Property Management operate?

Charter House Property Management states on their website that they cover South East Essex (Leigh-on-Sea, Benfleet, Southend-on-Sea, Chelmsford and surrounding areas).

Does Charter House Property Management have an online portal for leaseholders?

Yes. Charter House Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Charter House Property Management provide 24-hour emergency cover?

Yes. Charter House Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Charter House Property Management arrange buildings insurance?

Yes. Charter House Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Charter House Property Management?

Submit a formal written complaint to Charter House Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.