Charters Property Management
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Frequently asked questions
What does Charters Property Management do?
Charters Property Management is a local block and property management company based in Ascot, offering block management.
Is Charters Property Management accredited?
Yes. Charters Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Charters Property Management operate?
Charters Property Management states on their website that they cover Ascot, Sunningdale, Virginia Water, Chobham and surrounding areas (Berkshire, Hampshire, Surrey).
Does Charters Property Management provide 24-hour emergency cover?
Yes. Charters Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
Does Charters Property Management arrange buildings insurance?
Yes. Charters Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
What is the minimum block size Charters Property Management accepts?
Charters Property Management states a minimum block size of 6 units. Smaller developments may not be suitable for their service model.
How do I make a complaint about Charters Property Management?
Submit a formal written complaint to Charters Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.