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Active · local · 30 yrs registered

Charterhouse Property Management

Registered as CHARTERHOUSE PROPERTY MANAGEMENT LIMITED · Based in Belfast · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Resident portal Building insurance
2.8★
3 Trustpilot reviews
1996
Established
At a glance
Charterhouse Property Management is a local block & property management company based in Belfast, trading 30 years (est. 1996). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 2.8★ on Trustpilot from 3 reviews. They state coverage of Northern Ireland. Services include a leaseholder online portal and building insurance management.
In their words
Charterhouse Property Management is a Northern Ireland-based property management company established in 1994, FCA regulated for insurance mediation, with a tenant portal and letting management services.
Trustpilot
2.8★ (3)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.
✓
FCA Authorised
Authorised by the Financial Conduct Authority (ref: 314501).

Geographic coverage

Northern Ireland
As stated on their website
Also found in searches for
Other1
Belfast

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Charterhouse Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Charterhouse Property Management do?

Charterhouse Property Management is a local block and property management company based in Belfast, offering block management Additional services include a leaseholder portal and buildings insurance management.

Is Charterhouse Property Management accredited?

Yes. Charterhouse Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charterhouse Property Management operate?

Charterhouse Property Management states on their website that they cover Northern Ireland.

Does Charterhouse Property Management have an online portal for leaseholders?

Yes. Charterhouse Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Charterhouse Property Management arrange buildings insurance?

Yes. Charterhouse Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Charterhouse Property Management?

Submit a formal written complaint to Charterhouse Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.