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Active · local · 26 yrs registered

Charles White

Registered as CHARLES WHITE LIMITED · Based in Edinburgh · Ratings and company data last checked June 2026
✓ TPI member Local 24hr emergency Building insurance
4.2★
448 Trustpilot reviews
5,001
Units (stated on website)
1840
Established
At a glance
Charles White is a local block management specialist based in Edinburgh, which states it manages around 5,001 units, est. 1840. At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is a member of The Property Institute. It scores 4.2★ on Trustpilot from 448 reviews. They state coverage of Edinburgh, Livingston, Falkirk, Linlithgow, Dunfermline, Stirling, Perth, Kirkcaldy, Dundee, Broughty Ferry, East Lothian, Scottish Borders and surrounding areas. Services include 24-hour emergency cover and building insurance management.
In their words
Award-winning property factor in Scotland managing communal areas, maintenance, repairs, and finances for homeowners since 1840.
Trustpilot
4.2★ (448)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 425066).

Geographic coverage

Edinburgh, Livingston, Falkirk, Linlithgow, Dunfermline, Stirling, Perth, Kirkcaldy, Dundee, Broughty Ferry, East Lothian, Scottish Borders and surrounding areas
As stated on their website
Also operates in Scotland (Dundee, Dunfermline, Edinburgh, Falkirk, Kirkcaldy, Livingston, Stirling). Scottish property management works differently — for accredited Scottish factors, use our sister site.
Compare Scottish factors at comparefactors.co.uk →

Service terms

24/7
Emergency response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Charles White

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Charles White do?

Charles White is a local block and property management company based in Edinburgh, offering block management, and states it manages around 5,001 units Additional services include 24-hour emergency cover and buildings insurance management.

Is Charles White accredited?

Yes. Charles White is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charles White operate?

Charles White states on their website that they cover Edinburgh, Livingston, Falkirk, Linlithgow, Dunfermline, Stirling, Perth, Kirkcaldy, Dundee, Broughty Ferry, East Lothian, Scottish Borders and surrounding areas.

How many units does Charles White manage?

Charles White states on their website that they manage around 5,001 units.

Does Charles White provide 24-hour emergency cover?

Yes. Charles White states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Charles White arrange buildings insurance?

Yes. Charles White offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Charles White?

Submit a formal written complaint to Charles White using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.