Active · local · 7 yrs registered

Buxton Group

Registered as BUXTON RESIDENTIAL LTD · Based in Gateshead · Ratings and company data last checked June 2026

✓ TPO registered Local 24hr emergency Section 20

1.8★

4 Google reviews

2019

Established

At a glance

Buxton Group is a local block & property management company based in Gateshead, trading 7 years (est. 2019). At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 1.8★ on Google (4 reviews). They state coverage of North East. Services include 24-hour emergency cover and Section 20 major works consultation; they publish a fixed fee model.

In their words

North East property management company providing residential and commercial property management, lettings, and block/estate management services with fixed transparent fees.

Google Business Profile

1.8★ (4)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

North East

As stated on their website

Also found in searches for

North East8

Darlington Durham Gateshead Hartlepool Middlesbrough Newcastle Newcastle Upon Tyne Sunderland

Services

Block ManagementLettingsCommercial

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

Fixed fee

Fee structure

As stated on their website — not independently verified. How we collect this data.

Before you appoint Buxton Group

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Buxton Group do?

Buxton Group is a local block and property management company based in Gateshead, offering block management, lettings, commercial Additional services include 24-hour emergency cover and Section 20 consultation.

Is Buxton Group accredited?

Yes. Buxton Group is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Buxton Group operate?

Buxton Group states on their website that they cover North East.

Does Buxton Group provide 24-hour emergency cover?

Yes. Buxton Group states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Buxton Group handle Section 20 major works?

Yes. Buxton Group handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How does Buxton Group charge for block management?

Buxton Group uses a fixed annual fee. Contact them directly for a quote tailored to your development.

How do I make a complaint about Buxton Group?

Submit a formal written complaint to Buxton Group using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.