Active · regional · 21 yrs registered

Butlin

Registered as BUTLIN PROPERTY SERVICES LTD · Based in Leicester · Ratings and company data last checked June 2026

✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Regional Resident portal Building insurance

3.5★

71 Google reviews

2.5★

5 Trustpilot reviews

2005

Established

At a glance

Butlin is a regional block & property management company based in Leicester, trading 21 years (est. 2005). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. Customers rate it 3.5★ on Google (71 reviews) and 2.5★ on Trustpilot (5). They state coverage of Leicester. Services include a leaseholder online portal and building insurance management. It accepts Right to Manage companies and smaller blocks.

In their words

Leasehold and freehold block and estate management, maintenance, and insurance services.

Considering Butlin? Compare quotes from accredited managers covering your block before you commit — free, no obligation.

Get free quotes

Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

✓

The Property Institute (TPI)

Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

✓

Right to Manage

Willing to act for RTM companies. What is Right to Manage?

✓

Smaller blocks

Willing to consider smaller developments.

Geographic coverage

Leicester

As stated on their website

Also found in searches for

East Midlands1

Leicester

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Butlin

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Butlin do?

Butlin is a regional block and property management company based in Leicester, offering block management Additional services include a leaseholder portal and buildings insurance management.

Is Butlin accredited?

Yes. Butlin is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Butlin operate?

Butlin states on their website that they cover Leicester.

Does Butlin have an online portal for leaseholders?

Yes. Butlin offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Butlin arrange buildings insurance?

Yes. Butlin offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Butlin work with Right to Manage companies?

Yes. Butlin is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Butlin manage smaller blocks of flats?

Yes. Butlin is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Butlin?

Submit a formal written complaint to Butlin using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.