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Active · local · 21 yrs registered

Bourne

Registered as BOURNE ESTATE AGENTS LIMITED · Based in None · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
4.5★
169 Trustpilot reviews
2005
Established
At a glance
Bourne is a local block & property management company based in None, trading 21 years (est. 2005). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 4.5★ on Trustpilot from 169 reviews. They state coverage of Surrey and Hampshire. Services include 24-hour emergency cover.
In their words
Estate and lettings agent operating across Surrey and Hampshire, offering residential sales, lettings, and property management services.
Trustpilot
4.5★ (169)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Bourne

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Bourne do?

Bourne is a local block and property management company based in England and Wales, offering block management, lettings, sales Additional services include 24-hour emergency cover.

Is Bourne accredited?

Yes. Bourne is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Bourne operate?

Bourne states on their website that they cover Surrey and Hampshire.

Does Bourne provide 24-hour emergency cover?

Yes. Bourne states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Bourne?

Submit a formal written complaint to Bourne using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.