BNS Management Services

BNS Management Services is a regional block and property management company based in Bristol, offering block management.

Yes. BNS Management Services is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

BNS Management Services states on their website that they cover South of England and Wales, including Bristol, Bath, Gloucester, Cheltenham, Cardiff, Newport, Swindon, Exeter, Somerset, Gloucestershire, Devon, Wiltshire, Dorset and the Midlands.

BNS Management Services states on their website that they manage around 270 units.

Yes. BNS Management Services offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Yes. BNS Management Services states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Yes. BNS Management Services offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Yes. BNS Management Services is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Submit a formal written complaint to BNS Management Services using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.