Home›Bristol›BNS Management Services
Active · regional · 18 yrs registered

BNS Management Services

Registered as BNS LIMITED · Based in Bristol · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Block specialist Regional Resident portal 24hr emergency Building insurance Building safety
3.2★
168 Trustpilot reviews
270
Units (stated on website)
1976
Established
At a glance
BNS Management Services is a regional block management specialist based in Bristol, which states it manages around 270 units, est. 1976. At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 3.2★ on Trustpilot from 168 reviews. They state coverage of South of England and Wales, including Bristol, Bath, Gloucester, Cheltenham, Cardiff, Newport, Swindon, Exeter, Somerset, Gloucestershire, Devon, Wiltshire, Dorset and the Midlands. Services include 24-hour emergency cover, a leaseholder online portal and building insurance management. It accepts Right to Manage companies.
In their words
Independent block and estate management company serving South of England and Wales with property management, facilities management and maintenance services.
Trustpilot
3.2★ (168)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Geographic coverage

South of England and Wales, including Bristol, Bath, Gloucester, Cheltenham, Cardiff, Newport, Swindon, Exeter, Somerset, Gloucestershire, Devon, Wiltshire, Dorset and the Midlands
As stated on their website
Also found in searches for
South West2
BristolGloucester
Yorkshire and The Humber1
Barnsley

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint BNS Management Services

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does BNS Management Services do?

BNS Management Services is a regional block and property management company based in Bristol, offering block management, and states it manages around 270 units Additional services include 24-hour emergency cover, a leaseholder portal and buildings insurance management.

Is BNS Management Services accredited?

Yes. BNS Management Services is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does BNS Management Services operate?

BNS Management Services states on their website that they cover South of England and Wales, including Bristol, Bath, Gloucester, Cheltenham, Cardiff, Newport, Swindon, Exeter, Somerset, Gloucestershire, Devon, Wiltshire, Dorset and the Midlands.

How many units does BNS Management Services manage?

BNS Management Services states on their website that they manage around 270 units.

Does BNS Management Services have an online portal for leaseholders?

Yes. BNS Management Services offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does BNS Management Services provide 24-hour emergency cover?

Yes. BNS Management Services states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does BNS Management Services arrange buildings insurance?

Yes. BNS Management Services offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does BNS Management Services work with Right to Manage companies?

Yes. BNS Management Services is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about BNS Management Services?

Submit a formal written complaint to BNS Management Services using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.