Home›Basildon›Ayers & Cruiks
Active · local · 29 yrs registered

Ayers & Cruiks

Registered as HIGHLANDS PROPERTIES LIMITED · Based in Basildon · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency Section 20
4.7★
37 Trustpilot reviews
1997
Established
At a glance
Ayers & Cruiks is a local block & property management company based in Basildon, trading 29 years (est. 1997). At Companies House it files small company accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 4.7★ on Trustpilot from 37 reviews. They state coverage of Southend-on-Sea and Essex. Services include 24-hour emergency cover and Section 20 major works consultation.
In their words
Award-winning estate agents in Southend-on-Sea specialising in residential and commercial property sales, lettings, and management throughout Essex.
Trustpilot
4.7★ (37)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block ManagementLettingsSalesCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Property Buying Companies, Residential Leasehold Management - Option A

Before you appoint Ayers & Cruiks

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Ayers & Cruiks do?

Ayers & Cruiks is a local block and property management company based in Basildon, offering block management, lettings, sales, commercial Additional services include 24-hour emergency cover and Section 20 consultation.

Is Ayers & Cruiks accredited?

Yes. Ayers & Cruiks is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Ayers & Cruiks operate?

Ayers & Cruiks states on their website that they cover Southend-on-Sea and Essex.

Does Ayers & Cruiks provide 24-hour emergency cover?

Yes. Ayers & Cruiks states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Ayers & Cruiks handle Section 20 major works?

Yes. Ayers & Cruiks handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Ayers & Cruiks?

Submit a formal written complaint to Ayers & Cruiks using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.