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Active · local · 5 yrs registered

Abbey Student Rentals

Registered as Abbey Rentals Management Company Limited · Based in Chester · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal
4.6★
27 Trustpilot reviews
2021
Established
At a glance
Abbey Student Rentals is a local block & property management company based in Chester, trading 5 years (est. 2021). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 4.6★ on Trustpilot from 27 reviews. They state coverage of Chester. Services include a leaseholder online portal.
In their words
Student accommodation lettings provider in Chester with a portfolio of over 63 properties, all inclusive of utilities and broadband.
Trustpilot
4.6★ (27)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Chester
As stated on their website
Also found in searches for
North West1
Chester

Services

Block ManagementLettings

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option A

Service terms

Same day or following day
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Abbey Student Rentals

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Abbey Student Rentals do?

Abbey Student Rentals is a local block and property management company based in Chester, offering block management, lettings Additional services include a leaseholder portal.

Is Abbey Student Rentals accredited?

Yes. Abbey Student Rentals is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Abbey Student Rentals operate?

Abbey Student Rentals states on their website that they cover Chester.

Does Abbey Student Rentals have an online portal for leaseholders?

Yes. Abbey Student Rentals offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about Abbey Student Rentals?

Submit a formal written complaint to Abbey Student Rentals using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.